Trusted Results Therapy Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, mailing address, and insurance information that you provide when scheduling appointments, completing intake forms, or contacting us.
• Health Information: Clinical and health-related information provided during the course of treatment, which is protected under HIPAA.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communication Data: Information you provide when you contact us via phone, email, contact forms, or text message, including the content of those communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our mental health services
• To schedule and manage appointments
• To process billing and insurance claims
• To communicate with you about your care, appointments, and account
• To send appointment reminders and follow-up communications
• To respond to your inquiries and requests
• To comply with legal obligations and regulatory requirements
• To improve our website and user experience

3. Consent and Opt-In

By providing your personal information through our website, contact forms, or intake process, you consent to the collection and use of that information as described in this policy. For text message communications, you will be asked to provide explicit opt-in consent. We send email to the address you provide so that we can support your care — for example, appointment confirmations and reminders, intake and paperwork links, billing and payment notices, and one-time login or security codes. These are transactional, service-related messages tied to your relationship with our practice; we do not send unsolicited marketing email and we do not add you to any purchased or third-party email list. You may opt out of non-essential communications at any time by contacting us directly or by using the unsubscribe link included in our emails.

4. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Mobile & text-messaging information. No mobile information or SMS/text-messaging opt-in consent will be sold or shared with any third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. Your mobile phone number and text-messaging opt-in data are used solely to deliver the messages you requested — such as appointment reminders and confirmations, account notifications, and one-time login/security codes — and are shared only with the messaging-service providers and aggregators (e.g., our SMS platform) strictly necessary to transmit those messages.

Email information. Your email address is not sold, rented, or shared with any third parties or affiliates for their marketing or promotional purposes. We collect email addresses only directly from you (when you schedule, complete intake or contact forms, or otherwise give us your address) and from authorized contacts you designate — we never purchase, rent, scrape, or otherwise acquire email lists from third parties. Your email address is used solely to deliver the transactional, service-related messages described in this policy, and is shared only with the email-delivery provider (e.g., our email platform) strictly necessary to transmit those messages on our behalf under a confidentiality and data-protection agreement.

• Insurance Companies: To process claims and verify benefits on your behalf.
• Coordinated Care: With other healthcare providers involved in your care, only with your written consent.
• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or managing our practice (e.g., electronic health record systems, payment processors). These vendors are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or to protect the safety of individuals as mandated by law.

5. Message Frequency

If you opt in to receive text messages from us (e.g., appointment reminders), message frequency will vary based on your appointment schedule and communication preferences. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting our office.

6. Email Communications

We use email to support your care and account. The email we send is transactional and service-related — it is tied to your relationship with our practice and the services you have requested. Typical emails include:

• Appointment confirmations, reminders, and reschedule or cancellation notices
• Intake, paperwork, and consent-form links
• Billing, invoice, payment, and account notifications
• One-time login codes and other account or security messages
• Responses to inquiries you send us, and other service-related messages about your care

How we obtain email addresses. We collect email addresses only directly from the individuals we serve — when you schedule an appointment, complete an intake, consent, or contact form, communicate with our office, or are added as an authorized contact by a client or guardian. We do not purchase, rent, scrape, harvest, or otherwise acquire email lists or addresses from third parties, and we do not send unsolicited or bulk marketing email.

Unsubscribe & preferences. You may opt out of non-essential emails at any time by using the unsubscribe link included in our messages or by contacting our office at trustedresultstg@gmail.com or (843) 793-2104. Because some emails are essential to your care and account (for example, appointment, billing, security, and legally required notices), we may still need to send those service messages even after you opt out of optional communications.

7. Security

We implement administrative, technical, and physical safeguards to protect your personal and health information. Our systems comply with HIPAA security requirements. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt-Out: You may opt out of non-essential communications at any time.
• HIPAA Rights: You retain all rights afforded to you under HIPAA regarding your protected health information, including the right to access, amend, and receive an accounting of disclosures.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Trusted Results Therapy Group
Email: trustedresultstg@gmail.com
Phone: (843) 793-2104

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.