Support
Find answers to common questions about our services, insurance, scheduling, and what to expect when you work with us.
Costs & Insurance
Payment is due at the time of your appointment. Once you are checked out, the card on file is charged for your copay. Copays, coinsurance, and deductible amounts are collected according to your insurance plan. Any remaining balance after your insurance processes the claim is your responsibility.
Payments can be made through the client portal, by phone with a credit or debit card, or in person at any of our locations. We accept all major credit cards, debit cards, and HSA/FSA cards.
Our billing team can assist with benefit verification. We also encourage you to contact your insurance provider directly to confirm your mental health copay, deductible, coinsurance, and any authorization requirements.
Log into your client portal and select the Billing tab. Scroll to the bottom of the page to view your invoices, where each invoice includes an individual receipt. To generate a billing statement, select Generate Statement above your invoices and your statement will be created automatically.
Yes. Please contact our billing department or any of our administrators for assistance with setting up a payment plan.
Please contact our billing department or an administrator as soon as possible to discuss your account. We will review your situation and determine what options may be available, including whether you qualify for one of our sliding scale spots.
If there are more than two previous appointments with unpaid copays, future appointments may be canceled. Unpaid balances may eventually be referred to a collections agency. We would much rather work out a plan with you, so please reach out before it reaches that point.
If your insurance denies a claim, the balance is assigned as patient responsibility and you will be charged our self-pay rate for the services provided. Our self-pay rates are listed above.
Please upload a copy of your updated insurance ID card, front and back, through the client portal. You can also send a portal message or call our office to provide your updated insurance information.
Yes. Send us a message through the client portal, give us a call, or let the front desk administrator know during your appointment.
This can happen if your insurance information was entered incorrectly during intake, or if your plan is inactive or ineligible. Once your insurance information is verified and corrected, any necessary claim adjustments will be made.
Send us a message through the client portal, call our office, or notify the front desk administrator, and they will reach out to our billing department on your behalf.
Contact our office for assistance, or bring the card you would like to add to your next appointment and we will be happy to help.
Appointments canceled with less than 24 hours notice, or missed without notice, may be subject to a fee. This fee is not billable to insurance and is charged to the card on file. See the following table to see this fee by scheduled service type:
Service Type | Fee |
Diagnostic Assessment with Therapist | $75.00 |
Diagnostic Assessment with Licensed Psychologist | $225.00 |
Individual / Family / Couples Therapy Session with Therapist | $50.00 |
Individual / Family / Couples Therapy Session with Licensed Psychologist | $200.00 |
Group Therapy Session | $25.00 |
Psychiatric Evaluation — MD | $350.00 |
Therapy Session — MD | $350.00 |
Evaluation and Management (E/M) Session — MD | $200.00 |
Psychiatric Evaluation — NP | $225.00 |
Therapy Session — NP | $150.00 |
Evaluation and Management (E/M) Session — NP | $125.00 |
Psychological Testing (per scheduled hour) | $200.00 per hour |